Customer Service

• If you have questions or concerns, contact us at antoinettefineartphotography@gmail.com

• We aim to respond to all inquiries within 48 hours.

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• All artwork sold is created by Antoinette Mallen Fine Art Photography.

• Limited edition prints include an edition number and stamp thereof.

• Sizes, materials, and print specifications are detailed on the product listing.

 

Payment

• We accept payment online via Stripe.

• Prices are listed in euros (€) and include VAT where applicable.

• Payment must be received in full before an order is processed.

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 Shipping and Delivery

• Shipping Rates: Shipping costs are calculated at checkout based on the destination.

• Delivery Times: Orders are typically dispatched within 10 and delivered within 2 weeks for Ireland.

• Customers will receive a tracking number once their order has been shipped.

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 Refunds and Returns

• Refunds and returns are handled in accordance with Irish consumer law (see Refund Policy).

• Non-refundable items include:

  • Custom or commissioned art pieces.

  • Items damaged after delivery due to improper handling or storage.

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Damaged or Defective Goods

• If your item arrives damaged, notify us within 48 hours of delivery.

• Provide photographic evidence, and we will arrange a replacement, repair, or refund.

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 Privacy Policy

• Personal information collected during transactions is used solely for order fulfillment and customer service.

• We comply with the General Data Protection Regulation (GDPR) and will never share your information without consent.

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Intellectual Property

• All artwork, designs, and images are the intellectual property of Antoinette Mallen Fine Art Photography and may not be reproduced or used without permission.

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Custom Orders

• Custom artwork requires a deposit of 50% to begin production.

• Deposits are non-refundable once work has commenced.

• A timeline and proofing process will be agreed upon before starting.​

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